• Welcome to The Swan Hotel Stafford - Here's what you need to know

Guest Information


Let me take this opportunity to welcome you to The Swan Hart Hotel, Eatery and Coffee House. On behalf of our whole team I would like to wish you a pleasant stay. We hope you find your time with us both relaxing and enjoyable, however if there is anything we can do to make your stay more comfortable, please do not hesitate to contact any member of our team who will be delighted to assist you in any way they can.

Thank you for choosing to stay at The Swan Hotel, Stafford

Ed Wallbank
General Manager

My Stafford Recommendations


Stafford is a fantastic place to visit due to it’s vibrant town centre

and proximity to so many wonderful attractions. During your

stay I recommend you visit Stafford Castle, National Trust

Shugborough Estate & Alton Towers.


by Dom Solesbury



The Coaching Inn Group has a particular passion for
lovely old historic coaching inns and we have a growing
number  of these iconic buildings in our collection.
We have established a reputation for refurbishing,
revitalising and breathing life back into these lovely
inns, creating elegant, comfortable and well-priced
accommodation, tempting menus, relaxed and stylish
bars and coffee lounges where friends, families and
business people can relax and enjoy everything we
have on offer.


Stafford Map

Please click the sidebar icon on the left of the map to view the list of locations

Wi-Fi & Internet Access


High speed internet access is available in all bedrooms
and public areas within the hotel. There is both wired
and wireless connections available at no extra charge.

To Connect: WiFi
Simply select the ‘Guest Login’ on your device and fill in
the information requested. Once completed you will
see a screen which confirms you are connected.


Room Service


Please contact the Reception by dialling ‘0’ from your
room. Our main menu is available to be served to your
room during our service times of 12pm – 9.00pm.

A selection of cold sandwiches are available at all other
times. After finishing your meal, please call our team at
Reception and your tray will be collected from outside
your room.

Please note an additional tray charge of £3 per order
will apply on
top of the price of the food ordered


Laundry & Dry Cleaning


Our team can arrange for your clothes to be laundered
or dry cleaned on request using a local service. Most items
can be returned to you within 24 hours (Monday – Friday).
For prices and more information please speak to our team.


A – Z Directory


Your account is readily available upon request at Reception. The following methods of payment are accepted: personal cheque (with guarantee card), Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.


Alarm Calls

Please contact Reception by dialling ‘0’ who will set an alarm for you.


‘Always On’ Plug Sockets

These are located around your room and mean you can charge laptops, tablets and mobile phones at all times throughout your stay.


Assistance (24-hr reception)

Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘0’.



Both of our bars are located on the ground floor of the hotel, turn left as you head downstairs past reception. We stock a wide variety of beverages and speciality drinks including cocktails, whisky and gin as well as a large selection of beers and wines.



Breakfast is served in the main eatery, on the ground floor of the hotel. We serve from 7am to 10.30am Monday to Friday and 8am to 10.30am on Saturday and Sunday.


Car Parking

Our car park is situated to the rear of the hotel and can be found by using the postcode ST16 2AJ. Please ensure you display a valid parking permit which will be provided on check in.



Checkout time is 11.00am. Should you require a later checkout, please contact our Reception team and we will endeavour to help where possible.


Church Services

Please contact Reception who will advise you on services and locations for religious worship.



Our nearest multiplex cinema is the Odeon Luxe, approximately a 2 minute walk from the hotel. Turn right out of our front doors and the Cinema is on the left hand side of Bridge Street.


Currency Conversion

The nearest bureau de change is at The Post Office located within WHSmith on the High Street. Turn left out of our front doors of the hotel and you will see the shop front for WHSmith, The Post Office is located on the first floor.


Dietary Requirements

If you have any special requirements please contact the manager on duty who will be happy to assist.



If you require directions our Reception team are happy to provide printed route maps and navigation on request.


Disabled Facilities

The hotel has 1, purpose-designed, room for disabled guests. Please ask our reception team if you would like to view this room (subject to availability). Our disabled toilet is located on the ground floor of the hotel.


Doctor, Dentist and Chemist

Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline on 01785 258348 (Mill Bank Surgery). The nearest minor injury unit is at Stafford County Hospital, located 1.6 miles away. The nearest chemist is Boots, this can be found in the market square, turn left from our front doors. For more information please dial ‘0’ to speak to Reception


Emergency Services

Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.


Fire Procedures

It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits



If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.


Heating and Cooling

The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.


Key Cards / Room Keys

For your personal security, we insist that guests produce key cards when signing accounts in any of the Hotel’s facilities.


Leisure Facilities

The nearest leisure facilities are located at Stafford Leisure Centre, 01785 619500. The leisure centre is located 0.7 miles away and is easily accessible on foot or via car.


Luggage Assistance

Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge.



Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.


No Smoking

Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard garden is our designated area for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.



Small dogs are allowed in some bedrooms and public areas by prior arrangement. Unfortunately, for the comfort of other guests, dogs (except guide dogs) are not allowed in the main eatery, where food is served all day.



Postage to most destinations can be arranged via Reception. All post is sent daily.



There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is the Brasserie, located on the ground floor. Our menu is served from 11am until 9pm Monday to Saturday and 11am until 8pm on Sundays. A copy accompanies this directory. You can also dine in our Bar areas where the same service times apply.



Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private personal access via a keypad.


Special Offers

We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.


Taxi Service

Please contact Reception who will be happy to book a taxi for you.



Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but if you would like to make an external call, please speak to reception who will try and accommodate your needs.



All of our televisons are equipped with FreeView channels. To turn on the TV, press the red power button on the TV remote.



A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, razor, etc).



The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.

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