Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: personal cheque (with guarantee card), Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.
Alarm Calls
Please contact Reception by dialling ‘0’ who will set an alarm for you.
‘Always On’ Plug Sockets
These are located around your room and mean you can charge laptops, tablets and mobile phones at all times throughout your stay.
Assistance (24-hr reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘0’.
Bars
Both of our bars are located on the ground floor of the hotel, turn left as you head downstairs past reception. We stock a wide variety of beverages and speciality drinks including cocktails, whisky and gin as well as a large selection of beers and wines.
Breakfast
Breakfast is served in the main eatery, on the ground floor of the hotel. We serve from 7am to 10.30am Monday to Friday and 8am to 10.30am on Saturday and Sunday.
Car Parking
Our car park is situated to the rear of the hotel and can be found by using the postcode ST16 2AJ. Please ensure you display a valid parking permit which will be provided on check in.
Checkout
Checkout time is 11.00am. Should you require a later checkout, please contact our Reception team and we will endeavour to help where possible.
Church Services
Please contact Reception who will advise you on services and locations for religious worship.
Cinema
Our nearest multiplex cinema is the Odeon Luxe, approximately a 2 minute walk from the hotel. Turn right out of our front doors and the Cinema is on the left hand side of Bridge Street.
Currency Conversion
The nearest bureau de change is at The Post Office located within WHSmith on the High Street. Turn left out of our front doors of the hotel and you will see the shop front for WHSmith, The Post Office is located on the first floor.
Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.
Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Disabled Facilities
The hotel has 1, purpose-designed, room for disabled guests. Please ask our reception team if you would like to view this room (subject to availability). Our disabled toilet is located on the ground floor of the hotel.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline on 01785 258348 (Mill Bank Surgery). The nearest minor injury unit is at Stafford County Hospital, located 1.6 miles away. The nearest chemist is Boots, this can be found in the market square, turn left from our front doors. For more information please dial ‘0’ to speak to Reception
Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.
Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits
Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.
Key Cards / Room Keys
For your personal security, we insist that guests produce key cards when signing accounts in any of the Hotel’s facilities.
Leisure Facilities
The nearest leisure facilities are located at Stafford Leisure Centre, 01785 619500. The leisure centre is located 0.7 miles away and is easily accessible on foot or via car.
Luggage Assistance
Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge.
Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard garden is our designated area for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets
Small dogs are allowed in some bedrooms and public areas by prior arrangement. Unfortunately, for the comfort of other guests, dogs (except guide dogs) are not allowed in the main eatery, where food is served all day.
Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.
Restaurant
There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is the Brasserie, located on the ground floor. Our menu is served from 11am until 9pm Monday to Saturday and 11am until 8pm on Sundays. A copy accompanies this directory. You can also dine in our Bar areas where the same service times apply.
Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private personal access via a keypad.
Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Taxi Service
Please contact Reception who will be happy to book a taxi for you.
Telephone
Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but if you would like to make an external call, please speak to reception who will try and accommodate your needs.
Television
All of our televisons are equipped with FreeView channels. To turn on the TV, press the red power button on the TV remote.
Toiletries
A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, razor, etc).
Voltage
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.
